Refund policy
We offer a 30-day return window from the date you receive your order.
Eligibility for Returns
To be eligible for a return, the item must be:
- Unopened, unused, and in its original sealed packaging
- In the same condition in which it was received
- Accompanied by proof of purchase or order details
Because AuremBlack products are food and beverage items, we cannot accept returns or issue refunds once the package has been opened or the product seal has been broken.
How to Start a Return
To request a return, email us at admin@auremblack.com with your order number and reason for the return.
If your return is approved, we will share the return instructions. Items sent back without prior approval will not be accepted.
Non-Returnable Items
We do not accept returns for:
- Opened coffee packages or products with a broken seal
- Perishable food and beverage items
- Sale or clearance items
- Gift cards
- Custom or personalised products
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at admin@auremblack.com.
Please include your order number and clear photos of the product, packaging, and shipping label. After review, we will arrange a suitable replacement or refund where applicable.
Refunds
Once we receive and inspect an approved return, we will notify you of the outcome.
If approved, the refund will be issued to the original payment method within 10 business days. Your bank, card issuer, or payment provider may take additional time to reflect the amount.
If more than 15 business days have passed after refund approval, please contact us at admin@auremblack.com.